Q: How i can submit issue about deposit not receive on self-service center OK.WIN?
A: To submit deposit not receive on self-service center OK.WIN, please follow this step
1. You need to use this link https://okwinservice.com/
2. After you enter the link then close the notification
3. Select issue and choose Deposit not receive
4. Fill your OK.WIN ID account
5. Fill deposit amount you transfer
6. Fill UTR number
7. Fill Receiver UPI ID
8. Attach the deposit receipt proof clear and detail
9. Submit issue



Q: I'm not really understand about the UTR number and Receiver UPI ID where i can find that ?
A: You can find it on the bank / wallet apps you using
1. You open the bank / wallet apps you use for transfer deposit
2. Search on the history transaction / inbox
3. Press the transaction you do to show the detail transfer

You can check also the photo below to see the explanation to check the deposit receipt proof
1. Deposit amount
2. Receiver UPI ID
3. UTR number
4. Time and date transaction
this 4 is need to be show clear and detail so our deposit department can help to check faster



STATUS ISSUE
Q: How can I check the status of the issuance deposit not received at the self-service center OK.WIN?
A: You can check the status of the problem by clicking View Problem Status, then fill in your OK.WIN ID account and select the problem of deposit not received. Finally, click Search, and your problem status will be displayed.

SUCCESS STATUS
Q: I already checking and the status in here already success and there is a notes Pass - Success "Deposit success process to your account with UTR:xxxx" what is that mean ?
A: For that mean our deposit department already checking your deposit and successfully process to your OK.WIN account, you just need to check it on OK.WIN account to see your balance enter

REJECT STATUS
Q: What about with status reject i need to know if my deposit not receive issue get reject by OK.WIN deposit department? A: Okay rest assured we will help to explain to you there is few notes rejection you need to know we will give explanation on this below：
1. Reject "UTR number incorrect please contact bank": this mean you need to contact bank/wallet apps you used for transaction there is possible having trouble with the UTR number
2. Reject "Deposit on queuing for checking please wait":this mean the deposit still not receive by OK.WIN deposit department and you need to wait patiently, You don’t need to submit it repeatedly, our specialists will record this order and follow it up for you!You can also consult your bank to check the UTR status and resubmit to understand the status of your deposit.
3. Reject "Provide proof deposit clear and full detailed": this mean your deposit proof you submit not showing all detail needed or not clear, you need to know that we need you show with amount,UTR number, UPI ID receiver, date and time
4. Reject "ID account incorrect. Provide the correct ID": this mean make sure again your ID account you submitted on self-service center OK.WIN is it already correct or not
5. Reject "Provide correct deposit proof receipt": please check again your deposit proof receipt must be the proof and not any other than the proof
6. Reject "Check ID and receipt since its not match": this mean you need to check again form deposit on the OK.WIN ID account and the proof receipt deposit is it have match date, time, amount and the channel payment you use
7. Reject "Order number not match, check again": this mean OK.WIN deposit department already checking on the ID you submitted there is no form deposit you submitted on that time so our department assuming that your ID or proof deposit submitted incorrect and you need to check it again first then submit back again